Last updated: 7 October 2026
These Terms and Conditions govern your use of the GoDeli platform, available at godeli.ie. By using GoDeli, whether as a customer placing an order or as a deli registering their business, you agree to these terms. Please read them carefully.
GoDeli is a technology platform that enables customers to browse local delis and place pre-orders for collection. GoDeli is not a food business and is not the seller of any food or goods. The seller in each transaction is the individual deli. GoDeli facilitates the ordering and payment process only.
GoDeli does not prepare, handle, store, package, inspect, label, price, promote or hand over any food or goods, does not employ or direct any deli's staff, and does not control or verify what a deli sells. Each deli is an independent business and is solely responsible for its own food business, products, staff and premises. GoDeli is not an agent, partner, franchisor or joint venture party of any deli.
Placing an order. When you place an order through GoDeli, you are entering into a contract directly with the deli, not with GoDeli. GoDeli is not a party to that contract.
Payment. Payments are processed by SumUp, a licensed payment institution regulated in the EU. GoDeli does not store or process your payment card details.
Returning to GoDeli after you pay. After you pay, SumUp shows a confirmation page. You must click “Back to merchant site” to return to GoDeli. If you do not, your order may not be processed and the deli may not receive it.
Your details and messages. You must give us your real first and last name and a working mobile number that can receive text messages. We use that number to send your receipt and any cancellation or refund notice by text message, and the deli may use it to contact you about your order. You can opt out of texts at any time by emailing daniel@godeli.ie with your mobile number, and we will stop texting it. Please keep your number correct, as we are not responsible for notices sent to a wrong number.
Images you upload. For orders that include a printed image, you confirm that you own the image or have permission to use it, that anyone shown in it is happy for it to be printed, and that it is not unlawful, offensive, or infringing anyone's rights. You give the deli, and GoDeli as needed to run the service, a limited licence to store, copy and print the image solely to fulfil your order. The deli may refuse or cancel an order for an image it considers unsuitable, in which case you will be refunded. Print quality depends on the image you supply, and low-resolution or blurred images may print poorly. The image is stored with your order and handled as set out in our Privacy Policy. To print it, the deli's staff upload it to the website of the cake image printing machine in the bakery, which is operated by a third party.
Special requirements. You can tell the deli about allergies, dietary needs and other requirements in the order. By entering them you consent to us and the deli using that information to make your order. Writing a requirement in the order is not a guarantee that a product is free of any allergen unless the deli confirms this to you directly.
Collection. Orders must be collected in person from the deli at the specified time. GoDeli does not offer delivery.
Cancellations and refunds. Cancellation, refund, replacement and complaint requests about food or goods must be directed to the deli, which is the seller and decides them in line with your legal rights. GoDeli does not decide or fund refunds on a deli's behalf. If a deli does not accept your order within the time shown by the platform, or cannot fulfil it, the order may be cancelled automatically and the payment returned to you through SumUp, and we will notify you by text message. That is a payment-handling service only and is not an admission of responsibility for the order.
Fees. Where it applies to a deli, GoDeli charges a technology fee for use of the platform. It is shown to you at checkout before you pay and is part of the total you are charged.
Food safety and allergens. The deli is solely responsible for the safety, quality, fitness, ingredients, preparation, labelling and allergen information of everything it sells, and for any allergen or dietary information, tags or descriptions shown on its page. GoDeli does not create, check or verify that information, and displays it only as supplied by the deli. If you have an allergy, intolerance or dietary requirement, you must contact the deli directly and get its confirmation before ordering and again before eating. Do not rely on GoDeli, or on anything shown on the platform, for allergen or dietary safety.
Age. You must be at least 16 years old to use GoDeli.
Eligibility. To register as a deli on GoDeli, you must be a legitimate food business operating in Ireland, holding all required licences and registrations (including food business registration with your local authority).
Subscription. Use of the GoDeli platform for deli owners requires a monthly subscription. Subscription fees are payable in advance and are non-refundable except where required by law. We reserve the right to change subscription pricing with 30 days' notice.
Transaction fees. All card payments taken through GoDeli are processed by SumUp. SumUp charges a fee of 2.15% per transaction, deducted at source. Where enabled for your deli, GoDeli also charges customers a technology fee, shown at checkout, which is GoDeli's revenue and is separate from your menu prices.
Your responsibilities. You are responsible for:
Account termination. We reserve the right to suspend or terminate a deli account that violates these terms, engages in fraudulent activity, or brings GoDeli into disrepute. You may close your account at any time by contacting us.
The GoDeli name, logo, design, and software are owned by GoDeli and may not be reproduced without permission. By listing your deli on GoDeli, you grant us a non-exclusive licence to display your deli name, logo, category pictures, menu, and other listing content on the platform. You confirm you have the right to use everything you upload.
Images that customers upload remain theirs. Deli owners and their staff may use a customer's image only to make and print that customer's order, must not share it or use it for anything else, and must stop using it once the order is complete.
As between you and GoDeli, the deli is solely responsible for, and GoDeli accepts no responsibility for:
Any claim relating to food or goods must be made against the deli. By using GoDeli you acknowledge this. GoDeli does not endorse, guarantee or warrant any deli or its products, and the appearance of a deli on GoDeli is not a recommendation or an assurance of its standards.
The platform relies on services run by other companies, including payment processing (SumUp), message delivery (Amazon Web Services and mobile networks), image hosting, address search, hosting and, in a bakery, a cake image printing machine and its website. These are independent of GoDeli and have their own terms. GoDeli is not responsible for their availability, accuracy, security, delays, failures, outputs or conduct, including a printed image that does not come out as expected, a message that is not delivered or a payment page that fails to load. For any payment you must follow the instructions on the payment page, including returning to GoDeli afterwards.
The platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by Irish and EU law, GoDeli excludes all liability to customers and delis for:
Where GoDeli is nonetheless found liable to you despite the above, its total liability for all claims arising from a single order or event is limited to the technology fee GoDeli received for that order (for customers), or to the subscription fees you paid GoDeli in the 12 months before the claim arose (for delis).
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law, and nothing affects your statutory rights as a consumer.
As a deli owner you agree to indemnify and hold harmless GoDeli, its owners and its staff against all claims, losses, liabilities, fines, costs and expenses (including reasonable legal fees) arising from or connected with your food, goods or services, any illness, injury, allergic reaction or damage they cause, allergen or product information you provide, content or images you upload or receive, your breach of these terms, or your breach of any law. This applies to claims brought by customers, regulators or anyone else.
If you are a consumer in the EU, you retain all rights granted under the EU Consumer Rights Directive and applicable Irish consumer protection legislation. Nothing in these terms affects those rights.
We may update these terms from time to time. Registered deli owners will be notified of material changes by email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts, without prejudice to your rights as a consumer to bring proceedings in your country of residence.
Questions? Email us at daniel@godeli.ie. See also our Privacy Policy and Cookie Policy.